- Return Policy
We strive hard to bring our customers the best quality products. We are certain that you will like our products and will be completely satisfied with our products. We offer a 15 day money back GUARANTEE on most products.
Most items can be returned within 15 days of receiving the item. Items purchased on ILoveHerbal.com may be returned by mail, unless stated otherwise in the list of exceptions below. See below to find out if there are exceptions to the 15 -day rule and for instructions on how to return certain types of items.
Items must be returned in the original manufacturer's packaging, so we recommend you keep your packaging for at least the first 30 days after purchase.
All unused and unopened products in original sealed condition can be returned back for refund or exchange within 15 days from the date of order. Customer is responsible for return shipping charges. We suggest you to send returns using insured mails so if the product is lost or damage in mail on the way back it is covered and insured.
Hair Cutting scissors and manicure items and handicraft items can be returned back for refunds or exchange within 15 days. If you are not happy about the Hair Cutting scissors and manicure items and handicraft items for any reasons you can return it back in original condition for full refund or exchange.
Exception Health & Beauty Products Including all Skin care, Hair care, Nail care and Cosmetics items once used or opened cannot be exchanged or refunded accept if the wrong item was shipped or item was damaged when received by customer. Small tester size samples are available for most beauty products for very low prices so you can always try tester samples before buying most beauty products.
Damage or Incorrect items received: Shipping charges are nonrefundable except if a wrong item was shipped or item was damaged in mail. If you receive any item that was damaged in mail or a wrong item was received please contact us ASAP so we can arrange to exchange or replace the damaged or wrong order received at no extra cost to you.
Please contact us at firstname.lastname@example.org or call us at (888) 659-9595 for a Return Authorization prior to sending the shipment back.
Return shipping charges are the responsibility of the buyer. Please try send all return thru a traceable and insured shipping method we will not be responsible for merchandise that do not reach us .
All return or refund claims should be made within 15 days of your order date to initiate a return or refund. After 30 days the item is yours and cannot be returned. All merchandise returned must be in NEW & UNUSED condition. Any items purchased with a coupon code or clearance are not able to be returned.